SnapEngage
Instant Customer Engagement Solutions
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SnapEngage Overview
What is SnapEngage?
SnapEngage is a company built on the founder’s passion for connecting people and working towards successful outcomes and customer engagement. Their goal is to empower companies with the tools that will facilitate better human connection and communication through features that support improved interactions–whether its between colleagues, customers, prospects, and businesses.
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SnapEngage
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SnapEngage Product Details
| Capabilities |
|
|---|---|
| Segment |
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
SnapEngage Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
SnapEngage Media
SnapEngage Integrations
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Last updated: November 15, 2024
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