BugHerd Reviews & Product Details

The usability for our team and the ease of getting results

Sometimes the emails can be overwhelming

Site crawls and usability issues with our clients

I've been on the development end of about 50 projects in BugHerd, each one a different website I've made. That amounts to around 3000 bugs. BugHerd makes it easy for outsiders and non-technical audiences to leave feedback and compiles these issues in an easy-to-read kanban, isolating each bug and providing helpful information and making it easier for my team and others to review my work. Integration and setup is simple; BugHerd runs via frontend script, or as a browser extension.

I have minor issues and dislikes with BugHerd. The jumps in pricing tiers are somewhat expensive. Sometimes the BugHerd initialization script wouldn't show for some users; I helped troubleshoot by having them clear their browser data. My biggest complaint is the most fixable and interface-based. The timing of bugs is listed as "x time ago" rather than providing an exact time. I know this is a trend for fast comprehension, but as someone who's also looking at a bunch of other quantitative data anyway, a precise time of occurrence is much more useful to me.

BugHerd has been instrumental in supporting my QA process. My work would be slower to ship and less polished, and team communication would be a lot less concise if my team instead passed hundreds of emails and documents per project to spot these issues.

It has a very small learning curve and can be implemented quickly. I like the pin drop, the comments, and the kanban board most of all. It's more flexible than other systems I've used in the past.

Almost no cons -- revision note/history on initial submissions would be a great added feature. I would love to see when changes are made to the original text of a comment.

Pin-drops replace lengthy descriptions about where to find an item being noted. This saves time and frustration for everyone involved, and makes our revisions process more efficient.

Team members and clients alike can clearly post bugs/feedback directly on page, reducing confusion and time posting in non-integrated systems. Plus it captures all user's tech details to make troubleshooting easy.

Doesn't work as well on mobile. The interface isn't as responsive as it could be.

Feedback directly on page. Clear what the feedback responds too. Integrated directly into the site vs solutions like trello that cause you to enter details separately.

It records and stores errors given by the people or consumers of the program and saves so that it is easier for the developers to solve the problems. I like it because I can do the work of my house and it's easier for me.

It does not have a very reliable and very open presentation. It has a slightly complicated interface. I do not like that the main page does not show many social networks so customers can go.

I have easily resolved the errors of the website as well as recommendations on how to improve it.

Excellent for reporting, tracking, and organizing bugs through BugHerd's website. It is amazing how you can report bugs in a point and click fashion to point to exactly where the bug is. It also captures a screenshot of the page, browser details, resolution of browser when bug was reported, and you can even assign or comment on each bug.

I dislike how Bugherd is not updated often and there is little to no integration with other software or Wordpress, .

reporting, tracking, and organizing bugs for Websites. It makes it easy for Quality Assurance to report and track bugs as well as for developers to receive assigned bugs. Developers can also change the status of bugs as To-do, doing, done, and more.

BugHerd makes it easy for designers and developers to collaborate on website designs. It's very easy for me to highlight elements on a webpage and make comments if something is rendering incorrectly or copy needs to be adjusted. The ability to backlog, mark tasks as todo, doing, or done is avery handy feature in tracking issues and is considered to be one of the most useful features of the product.

I wish there was an easier way to hand off code to developers. Right now the only way I can pass off front end changes is to make a comment that is formatted in the same way as regular comments.

This product lets us preview changes on a development server before pushing it to production. It allows us to directly pinpoint issues on the website and allows our remote developers to see the issue directly.

Bugherd makes it simple for me to gather client and user feedback on websites. I insert a script, and a toggle appears on the page that allows you to simple point and click at what you want to comment on—whether something is wrong, or you want it changed, or whatever. A screenshot is generated and browser details are gathered, and the "bug" is recorded so we can schedule a fix. Integration w/ git commit hooks and various communication tools, such as slack, satisfy just about all the integrations we need.

After having built a great product, Bugherd got a little off-track by trying to rebuild 2.0 of their software from the "ground up." This made bugherd lose a lot of the functionality that made it great in the first place. Since that debacle, however, bugherd has realized their mistake, moved development back to their original software, and have worked diligently to integrate some of the neat features that were in 2.0.

Communication with clients and particular gathering feedback from clients on websites is a difficult chore. Bugherd makes this process simple and easy. It get's the relevant info to my team—such as what browser browser and OS are being used, and a screenshot—without having to bother clients with the details. They just need to see a problem, click on it, and report it. Great, simple, and effective.

The screenshot capability in the browser plugin makes it super easy to register and track bugs.

2 main issues, 1. The screenshot capability does not work when a modal/dialog etc are open (Prob a backdrop issue), this would be great to solve. 2. Multiselection of tickets, that would be amazing although not urgent .. but really nice to hve . 3. This is really minor, but I cant tell you how cool it'd be if screenshots can be dragged/dropped instead of just browsing directory structure.

Tracking bugs, we had a mess of a time trying to keep track of all the bugs, and as I previously mentioned the plugin + instant screenshot capability is just a gamechanger !

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I find the screenshots that capture a visitor's user experience when each bug is dropped to be one of the most valuable features. This has helped us identify when the issue is simply caching, or if it's something that does need to be addressed. Tags, assignees, and priority level indicators all help communication and coordination.

I would like BugHerd to integrate directly with our project management software to automatically create tasks for our production team to take care of. Streamlining our operations platforms to one place of visibility would help minimize small details falling through the cracks.

The most common use for BugHerd is making minor updates to a staging site before it's published. We have also realized that it's a helpful tool for regular maintenance and improvements on client websites.

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Ease of integration and management when managing the tasks that are set to develop, allows you to maintain a great integration and management of each of the activities.

Its handling and integration in mobile devices is a little confusing and slow to handle would be ideal to improve this small detail.

Useful for the management of tasks and different activities that are scheduled to be developed by all members of the team.

BugHerd's greatest feature is its website integration. With the browser extension users can browse the site and easily report issues. BugHerd targets the elements clicked on by the user for the bug report, and even takes a screenshot of what the user is seeing for the report. This alone has been the main reason we have stuck with BugHerd. It's integrations with project management and development tools is a bonus, but otherwise the tool is very slim on extra features.

The interface is usable but could use a design upgrade.

Collecting website feedback and tracking bugs has always been a hassle, especially when gathering feedback from people outside the development team. BugHerd helps solve this problem by allowing users to log feedback directly from the website being tested.

Bugherd saves me countless hours by automatically taking a screenshot of each section I am reviewing, recording browser information, and sending it to my Dev team. I am able to create a ticket and add comments to what I am experiencing within the software. My Dev team gets all the technical info, a screenshot, and a ticket created in Pivotal Tracker.

For some reason the web extension for BugHerd sometimes logs out and then it will take a while to come back. If I log back in to bugherd it will take some time before I get the browser plug in back to easily record errors.

This is an easy way for anyone to view software and highlight errors or improvements as it records browser, technical info, a screenshot, and comments all in one shot! We have the bugherd tickets and comments filtered right into Pivotal Tracker for attention.

BugHerd does all of the expected things like having sortable columns of tasks with severity levels and assigning them to users. But I like most is the BugHerd Chrome extension that allows us to take screenshots and link directly to the problem. As a developer, this means that I can better solve problems because I am given more information than "There's an issue with an image on the homepage". This has become invaluable during our client testing phase, as they can give precise feedback via an easy to use interface.

One of the biggest downfalls is that our team isn't using BugHerd to it's full potential, such as using due dates or finding a meaningful way to use tags. Even whilst writing this, I have just discovered the "Additional Info" dropdown that details the exact browser information used to take the screenshot - mind blown! I would suggest some better training on our behalf! I think the only other thing that could be improved is the acknowledgement of comments when viewing the main taskboard. Currently there is no way of knowing if a task has comments, and this can be frustrating!

Our internal testing consisted of a spreadsheet to track issues, which lacks information and detail. This also resulted in a messy tagging system. BugHerd allows for a screenshots to be provided to highlight exactly where the issue is on the page, and allows us place these into columns for easy sorting.

Bugherd is easy to use, and all the tools that you need to work through bugs are right there - I've never had an issue or bug through bugherd. It's easy, clients get it, and your bugfixin' developers will use it all day!

If you need a client and internal board, it can be tough to delineate them.

An easy to use board for developers and clients alike, which allows us to communicate and keep the work in one place!

It's super easy to use and stream lines our testing process by removing the need for tons of testing documents that are difficult to keep organized or track progress in. Bugherd makes website testing so simple and saves us precious time.

No downside so far! There are a couple features that would be nice (default "severity" for all bugs logged, ability to attach bugs to dialog boxes/pop ups, etc.) but nothing major!

Bugherd offers a solution for stream lining website testing. By cutting down on unnecessary documents and integrating the logging of bugs with notifications, many hours are saved when testing entire websites.

Très utile pour recueillir le feedback des différentes personnes impliquées dans la production de contenu.

Not being able to joint an image to my comments (to show an example for instance).

Le QA est grandement simplifié et évite une multitudes de courriels entre tous ceux qui doivent approuver les contenus avant la mise en ligne.

Bugherd is a quick, easy way to mark required changes, noticed typos and other feedback on live websites. The mark-ups go straight to our developer, who is alerted immediately. Changes can be made quickly and you get a notification when they are. Bugherd was invaluable when we released a complete rebrand of our website and has continued to be a great tool for everyday tweaks.

I personally do not see any downside to Bugherd.

Eliminates off-line emails or tickets in review systems, especially for nonmaterial changes.